Sales Butler
Royal Caribbean Group
Date: 1 week ago
City: Pasay
Contract type: Full time
Position Summary
Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact.
Essential Duties And Responsibilities
Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact.
Essential Duties And Responsibilities
- Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:
- Air bookings and service
- Hotel/Land/Transfer requests
- Visa information
- General administration (documents, guest information, booking updates etc.).
- General guest queries.
- Manage customer data in CRM.
- Facilitate post-cruise guest relations issues, and other escalations.
- Assist in last-minute guest communications (phone and e-mail).
- Ad hoc tasks and projects as required.
- Have at least 2 years' experience in a similar customer service, sales administration or sales support role.
- A high level of computer literacy – Excel, Word etc.
- Motivated, can-do team player.
- Strong communication skills, verbal and written.
- Diligent and process driven, with high attention to detail.
- Existing experience in travel industry highly valued.
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