Sales and Student Support Call Operator - Customer Service/Admin

Discover your 100% YOU with MicroSourcing!

Position: Sales and Student Support Call Operator

Location: MOA, Two-Ecom, Pasay, Philippines

Work setup & shift: Hybrid | Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As a Sales and Student Support Call Operator - Customer Service/Admin, you will:

This role will primarily involve inbound and outbound sales and enquiries (via phone, email and online chat), providing customer service and support and assisting students with their course enrollment. You will also assist with general administration tasks. supporting our students

Sales

• Inbound: Managing inbound calls, live chats, and emails; provide accurate information about courses, products, services, including but not limited to general course enquiries, course/class availability, enrolment, technical support, payments and orders.
• Outbound: Conducting outbound calls to promote upcoming courses and services and generate leads
• General: Responding to enquiries, sourcing information, reviewing and assessing requests, calling students re payments, assessing eligibility & suitability, following up and providing responses in a timely manner (Keep up to date with industry knowledge on the accreditations offered)
  
  

Admin

• Assist in processing enrolments, applications and documentation and basic admin duties when required
  
  

What You Need

• Previous experience in customer service, call center environments (inbound and outbound) and administration duties.
• Managed inbound and outbound calls, live chats, and emails
• Excellent English (verbal and written) communication skills
• Basic computer skills and technical aptitude desired (Microsoft outlook, aXcelerate (LMS) and Hubspot experience preferred)
• Maintaining excellent data accuracy
• Provide expert advice, guidance and support on appropriate courses (Ability to learn, retain and keep up to date with industry knowledge on courses offered)
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply