Safety Investigations Specialist I

Uber


Date: 2 hours ago
City: Taguig
Contract type: Full time
GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

About The Role

US&C IRT Tier 2 Specialist (S1 Role)

The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.

As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services.You will create advocates out of even the most frustrated users, and you're always looking for outstanding and exciting ways to improve their experience!

What The Candidate Will Do

  • Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues.
  • Report & document issues with reporting parties using various platforms.
  • Master multiple knowledge bases and contact management systems.
  • Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations.

The Experience You'll Bring:

Basic Qualifications

  • At least 6 months of customer support experience handling sensitive issues.
  • Strong emotional intelligence (EQ) and emotional regulation skills.
  • Strong communication skills, both verbal and written.
  • Strong problem-solving skills.
  • Strong critical thinking skills.
  • Ability to work under pressure and handle a high volume of sensitive incidents.

Preferred Qualifications

  • Prior experience working in a fast-paced, high-pressure environment.
  • Familiarity with contact management systems and knowledge bases.
  • Strong data analysis and reporting skills.
  • Ability to work independently and as part of a team to achieve goals.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

GDS Consulting_Senior AI Automation Engineer

EY, Taguig
9 hours ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...

Sales Performance Enablement Lead

LSEG, Taguig
11 hours ago
This is an exciting, newly senior sales operations lead role that brings together our sales operations professionals into one unified team, enhancing efficiency and enabling teamwork across multiple regions and functions.This role not only maximizes the synergies of a consolidated team but is also structured to align closely with our SPE Business partners, enhancing coordination and streamlining operations. As a...

Creative Design Executive (Fixed Term Contract)

Cushman & Wakefield, Taguig
11 hours ago
Job TitleCreative Design Executive (Fixed Term Contract)Job Description SummaryCushman & Wakefield is seeking a Creative Design Executive on a 2-year fixed-term contract to join our Creative & Design Services team. In this role, you will play a key part in delivering high-quality design solutions that support business development initiatives across the region. Working closely with colleagues and stakeholders, you will...