SaaS Product Analyst

Job Summary:

This is not a general data analyst or research-focused role. We are looking for someone with experience analyzing digital product usage, defining key metrics (e.g., DAU/WAU, retention, engagement), supporting A/B testing, and working with tools like Pendo, Amplitude, or Segment. Your work will directly influence roadmap prioritization, feature adoption, and customer engagement. Ideal candidates will have experience working in a SaaS or B2B tech environment and are comfortable collaborating with product managers and engineers on live digital platforms.

Key Responsibilities

Product Insights & Analytics

• Analyze user behavior across the product to uncover patterns, friction points, and opportunities.

• Define, track, and report on key product metrics (e.g., activation, retention, engagement).

• Perform deep-dive analyses on new feature adoption, A/B test results, and product experiments.

Data Modeling & Instrumentation

• Partner with engineers and product managers to define and validate tracking requirements (e.g., event naming, tagging plans).

• Ensure accurate data collection through tools like Segment, Pendo, Amplitude, Mixpanel, or GA.

• Monitor data quality and work with teams to resolve inconsistencies.

Stakeholder Collaboration

• Translate business questions into structured analyses and communicate findings clearly.

• Create dashboards and self-serve tools to enable data access across teams.

• Work closely with product teams to embed insights into roadmap and feature decisions.

Strategic Decision Support

• Support product strategy with market benchmarking, customer segmentation, and cohort analyses.

• Help prioritize product opportunities based on quantitative impact and user need.

Qualifications

Required:

• 2+ years in a product analytics, business intelligence, or similar data role.

• Proficiency in SQL, Python, Javascript, and experience with analytics tools (e.g., Looker, Tableau, Pendo, Amplitude).

• Understanding of user lifecycle metrics and product analytics concepts.

• Strong communication skills — able to clearly explain complex findings to non-technical audiences.

Preferred:

• Hands-on experience with product analytics tools such as Pendo, Amplitude, Mixpanel, or Segment is strongly preferred
• Experience in SaaS or B2B product environments.

• Familiarity with A/B testing design and interpretation.

• Exposure to event-based tracking tools (e.g., Segment, Snowplow, RudderStack).

• Comfortable working in agile environments and partnering with cross-functional teams.

Please note this is a home based role working US hours