RTA Analyst

Details:

Job Description

Who We Are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Develops Operations reports and provides analysis of delivery and quality performance.
• Performs analysis by creating reports, charts, and graphs of findings in support of business operations.
• Monitor, analyze and report the production and quality variances from standard.
• Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis.
• Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
• Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
• Coordinates with other departments as needed.
• Requests assistance and guidance from the Operations Management when necessary.
• Carries out other related functions that may be assigned from time to time.
• Abides by the company policies and rules and act in a professional manner.
• Act as interface between the client and Stefanini.
• Recommend and implement changes to operational processes and practices.
• Ability to lead and manage projects.
  
  

What you"ll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
  
  

Why we"re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;
  
  

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements

Details:

What do you need to succeed?

• Graduate of a 4-year course preferably.
• 4+ years" professional experience
• Ability to analyze and interpret data, identify solutions, exercise independent judgment.
• Understanding of database tools and languages.
• Excellent numerical ability.
• Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools.
• Good listening skills and ability to take detailed work instructions.
• Keen attention to details.
• Ability to organize work and prioritize tasks.
• Good verbal and written communications skills in English.
• Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity.
• Ability to work independently or with minimum supervision.
• Open to feedback and constructive criticisms.
• Excellent attendance record.
• Patience and flexibility in responding to frequently changing requirements and/or management styles.
• Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.