Rostering & Administrative Officer

About the job Rostering & Administrative OfficerKeep operations spotless--join Smartsourcing as an Administrative Associate and help a leading cleaning company deliver seamless service every day.

Hi! We're Smartsourcing, and we're hiring a full-time, on-site Administrative Associate. Think of yourself as the one who keeps the cleaning crew in sync--booking schedules, managing rosters, and making sure clients are always cared for. Around here, when operations run clean, everything else falls into place.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About The Role

You'll keep the cleaning business spotless behind the scenes-handling client support, booking appointments, and ensuring schedules align seamlessly with staff availability.

Key Responsibilities

Client Enquiries & Support

• Respond to new and regular customer enquiries with professionalism and empathy (20%).
• Conduct follow-ups with new and existing clients regarding preferred schedules (15%).
• Prepare and submit daily, weekly, and monthly reports for the client (5%).
  
  

Scheduling & Rostering

• Book, reschedule, and cancel cleaning appointments based on client needs (20%).
• Develop and manage staff rosters, ensuring alignment between client requirements and staff availability (30%).
  
  

Administrative & System Support

• Encode and update CRM records for clients and staff to ensure accuracy and reliability of data (10%).
  
  

Essential Requirements

• Bachelors degree in any related course.
• 2-3 years of experience in customer service and administrative support.
• Strong rostering and scheduling experience.
• Excellent written and verbal English communication skills.
• Extremely attentive to detail and thrives in dynamic, fast-paced settings.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic CRM or scheduling software.
  
  

Preferred Requirements

• Prior experience in service-based industries such as cleaning, hospitality, or maintenance.
  
  

Benefits

Step Into The Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. Were here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

About

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why were all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• ️Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• ️Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• ️Community give-back programs and personal development workshops
• And so much more!
  
  

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Behind every sparkling clean is great coordination. Be part of it join Smartsourcing now!