Risk, and Compliance Specialist I - US&C ASR

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About The Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone

Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.

Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.

Your Impact In Role

• Respond to account take over, fraud related concerns via email/phone
• Multi-task and meet the responsibilities end of the day
• Suggest and make recommendations for process improvements/changes
• Escalate concerns/issues to ensure better manage customer experience
  
  

The Experience You'll Bring:

Basic Qualifications

• Work experience in high energy, productive environment
• Excellent in both written and spoken English
• Exceptional comprehension skills
• Highly proficient in using computers (typing, quickly navigating between various tools) and software
• Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
• Passion for creating support experiences that exceed users' expectations
• Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
• Willing to be moved from time to time to other projects and accounts or where the business needs them
• Willing to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
  
  

Preferred Qualifications

• A bachelor's degree from any field
• Work experience in customer-centric industries (ex. Hotels, airlines, banking)
• Extensive experience dealing with different markets (countries) and a good understanding of cultural differences