Risk Account Specialist (relocation to Malaysia)

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it

• Candidates must have language skills at a minimum CEFR C1 mastery level or higher.
• Preferably with experience in the Financial, Banking, or Fintech industry.
• At least 2 years of experience in the BPO or contact center environment.
• Experience in underwriting, conducting business cash-flow and credit analyses.
• Familiarity with financial reviews for consumer or small business lending or credit.
• Detail-oriented with the ability to identify discrepancies in information from multiple
• sources.
• A bachelor’s degree in any field is required.
• Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with
• expertise in multi-channel support (email, phone, chat).
• Open to transitioning between teams to support evolving business needs.
• Must be willing to work rotational shifts, including weekends

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.