Revenue Assurance Team Lead

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

We are hiring a Revenue Assurance Team Lead to build and manage a new function within our Revenue Operations team in Manila. This individual will oversee a team of two analysts while actively performing detailed contract reviews —particularly for our more complex high-compliance accounts, as well as opportunity change requests for the entire organization. In addition to leading the team, this person will help identify process inefficiencies and recommend scalable improvements to support revenue accuracy and audit readiness.

What You’ll Do

• Lead and develop a team of Revenue Assurance Analysts, providing coaching, support, and performance feedback.
• Oversee contract reviews and adjustments to ensure alignment with company policies and booking standards.
• Review more complex or compliance-heavy contracts.
• Execute opportunity change requests to ensure accuracy of Salesforce data and alignment with financial values.
• Identify and drive process improvements related to contract processing, booking policies, and quote adjustments.
• Act as a liaison with Sales, CX organization, Legal, and Finance teams to troubleshoot contract and revenue issues.
• Ensure timely and accurate responses to internal and external revenue-related requests.
• Support audit and compliance efforts through meticulous documentation and system accuracy.
• Contribute to building scalable workflows and standard operating procedures as the team grows.
• Additional duties as assigned.

Requirements

What You’ll Need

• 4+ years of experience in revenue operations, sales operations, finance, or contract management.
• 1+ year of experience in a lead or supervisory role.
• Hands-on experience with Salesforce is required.
• Demonstrated ability to identify and implement process improvements.
• Strong attention to detail with excellent organizational and analytical skills.
• Exceptional communication skills and comfort interacting with cross-functional teams and leadership.
• Experience working with compliance-sensitive or government contracts is a plus.
• Willingness to work a hybrid schedule aligned to eastern time zone US business hours, with flexibility especially during month’s end.

What We Value

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.