Revenue Assurance Analyst

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

We are looking for a detail-oriented and analytical Revenue Assurance Analyst to join our Revenue Operations team in Manila. This role will support revenue accuracy by conducting contract reviews, processing booking and quote adjustments, and identifying discrepancies across systems. The ideal candidate will have a strong attention to detail, the ability to work cross-functionally with internal stakeholders, and a passion for maintaining data integrity.

What You’ll Do

• Perform detailed contract reviews to ensure alignment between signed agreements and system entries.
• Support quotes and booking adjustments based on internal policies and contract terms.
• Investigate and resolve revenue discrepancies within Salesforce. Respond to and engage in proactive outreach with internal customer inquiries related to revenue adjustments and contract interpretation.
• Collaborate closely with Sales, CX, and Finance teams to ensure accurate and timely processing of revenue-impacting updates.
• Maintain accurate documentation of contract changes and revenue adjustments for audit readiness.
• Contribute to process improvements and documentation as the team grows.
• Additional duties as assigned.

Requirements

What You’ll Need

• 2+ years of experience in revenue operations, sales operations, billing, or contract administration.
• Familiarity with Salesforce is required.
• Strong attention to detail and analytical thinking.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working cross-functionally with internal stakeholders and responding to customer requests.
• Willingness to work a hybrid schedule aligned to eastern time zone US business hours, with flexibility especially during month’s end.

What We Value

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.