Return & Refund - Projects
Shopee
Date: 6 days ago
City: Manila
Contract type: Full time
Job Description
- Drive continuous improvement initiatives to optimize the Return and Refund process, identifying key opportunities to enhance user experience
- Identify functional/product gaps and design data-driven solutions through analytical and conceptual problem solving
- Provide clear, actionable insights to guide strategic decision-making through regular reports and presentations to senior leadership
- Lead and manage high-impact, cross-functional projects from initiation to implementation
- Evaluate the impact and success of initiatives, present detailed findings, and recommend further improvements as needed
- Graduate of a 4 years Bachelor's Degree
- 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
- Master's degree in Business Administration (MBA) is an advantage
- Excellent communication skills - able to communicate clearly and concisely
- Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
- Ability to develop strong relationships within the company and with third parties
- Ability to demonstrate a high level of verbal and written English
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