Retail Securities Data Management - Belgium-1

Retail Investments Operations - Belgium

Data Management - Securities

A colleague with the talent to take on something and make it happen, who is excited to help others to succeed and has the gift of always being a step ahead. In other words, you strive to bring fresh ideas and accept challenges in a rapidly changing and complex environment. You are a person who collaborates, listens and invests in others to achieve joint goals. You enjoy challenging the status quo and you are keen to propose creative solutions to problems.

Your Main Tasks

• Managing data’s linked to securities portfolio of the clients (special conditions,
  
  

blocking conditions, etc)

• Executing cash transfers, closing of securities portfolio, research of historical data’s
• Reporting and controls tasks (reconciliation and realignment of positions, collecting
  
  

evidences of manual transaction)

• Following up with transactions and transfers with brokers, other financial institution
  
  

including NBB

Responsibilities

• Answering and solving customer, banker and financial institutions questions and
  
  

issues

• Maintaining contact with bankers, and financial institutions (bank to bank) via
  
  

email, phone and chat in English*

• Assumption only English as language requirement to be validated during project
  
  

transition.

• Outperform customer expectations continuously: the WOW effect
• Going through customer processes correctly
• Taking into account applicable laws and regulations
• Operational handling of customer request
  
  

As a Customer Loyalty Team-Member, You Will Also Need

• A flexible attitude, you will find it no problem to work on Mid-shift
• You achieve results, even in difficult circumstances
• You work autonomously and feel responsible
• You are proactively looking for new ways to develop yourself
• You are willing to get the necessary (legal) certificates for the job
• You are willing to learn the necessary skills to perform your tasks
  
  

, ING Hubs