Retail Manager

Discover your 100% YOU with MicroSourcing!

Position: Retail Manager

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Retail Manager, You Will

• Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines, and effective processes
• Support multiple departments to ensure efficiency, compliance, and exceptional customer service across brands and retail networks
• Implement and champion disciplined processes and measurement practices to continuously enhance ROI and strategic direction
• Lead, coach, and develop a multi-skilled support team
• Support teams with escalations, complex queries, and quality assurance
• Build strong relationships with internal departments and external partners
• Collaborate with product, operations, property, compliance, maintenance, and IT teams
• Work with stakeholders to unlock efficiency across brand, local, store, and retail levels
• Align support strategies with broader corporate goals
• Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, supplier rebates, and point of sale systems
• Establish positioning and identify target audiences across channels and segments
• Develop and present initiatives and strategies to senior management, communicating through reporting and insights
  
  

Deliverables:

• Customer First Approach: Place the needs, preferences, and experiences of customers at the core of every decision
• Leadership: Cultivate a team culture that consistently delivers exceptional results through empowered leadership, strategic alignment, and continuous development
• Data-Led Decisions: Communicate performance metrics, risks, and actionable insights based on performance metrics, trends, ROI, and data
  
  

What You Need

Non-negotiables

• 5+ years of operational leadership experience
• A support background in retail/consumer-led businesses
• Bachelor’s degree in business, finance, or related field
• Proven experience leading a diverse generalist team of 10+ within a transformational role
• Strong ability to identify business opportunities, introduce new ways of working, and provide clear deliverables with set timeframes
• Ability to work independently in a fast-paced environment and pivot quickly
• Experience in master data, point of sale, and pricing preferred
• Proven experience developing customer-led roles
• Commercially astute and metrics-driven
• Demonstrable history of implementing processes and building high-performing teams
• Strong project management skills to ensure deliverables and team alignment
• Proficiency in Excel and data analysis software
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.