Reservations Officer
Filinvest Development Corporation
Date: 2 days ago
City: Manila
Contract type: Full time
Job Openings Reservations Officer
About The Job Reservations Officer
FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.
Position Summary
The Reservations Officer supervises the reservation functions for the hotels ensuring that all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservations team members providing reservations and customer service skills. Achieving customer satisfaction and room revenue goals while talking to guests through the booking process. Assist the Reservations Manager with re-training and developing reservations team members. Assist in providing high- quality service and exceeding client or guest expectations. Quality call monitoring by tracking and evaluating the process and giving feedback based on performance evaluation. Maintains consistent quality, to ensure in compliance with company's policies and procedures.
Competencies And Skills Required
About The Job Reservations Officer
FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.
Position Summary
The Reservations Officer supervises the reservation functions for the hotels ensuring that all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservations team members providing reservations and customer service skills. Achieving customer satisfaction and room revenue goals while talking to guests through the booking process. Assist the Reservations Manager with re-training and developing reservations team members. Assist in providing high- quality service and exceeding client or guest expectations. Quality call monitoring by tracking and evaluating the process and giving feedback based on performance evaluation. Maintains consistent quality, to ensure in compliance with company's policies and procedures.
Competencies And Skills Required
- Strong written and verbal communication skills
- Telephone and computer etiquette
- Demonstrates a calm and professional manner at all times.
- Strong knowledge of hospitality operations, accommodations, etc.
- Organized
- Bachelor's degree in Hospitality Management, Tourism or other related course.
- At least 2 years experience in Hotel/Resort.
- At least 1 year experience in a BPO/shared service set-up.
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