Reservation Officer - CSR

Genesis Transport Service Inc.


Date: 6 hours ago
City: Quezon City
Contract type: Full time
  • Manage incoming reservation requests via phone, email, and in-person inquiries.
  • Provide exceptional customer service to ensure a positive experience for all guests.
  • Coordinate and maintain scheduling systems to optimize the booking process.
  • Assist in resolving any issues or complaints promptly and professionally.
  • Collaborate with team members to enhance service delivery and operational efficiency.

Requirements

  • Educational Qualifications: Bachelors degree in Hospitality, Business Administration, or a related field.
  • Experience Level: Fresh graduate or 02 years of experience in a customer service role.
  • Skills and Competencies: Strong customer service skills, organizational skills, and problem-solving abilities.
  • Qualities and Traits: Excellent interpersonal and communication skills, strong work ethic, and a team player mindset.
  • Responsibilities and Duties: Ability to manage scheduling and handle multiple tasks effectively.
  • Working Conditions: Typical office environment with some interaction with guests and customers.

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