RESERVATION MANAGER

About the role

As the Reservation Manager at City Garden Grand Hotel, you will play a crucial role in managing the hotel's reservation system and ensuring a seamless customer experience. Based in our vibrant Makati City location, this full-time position will see you overseeing all aspects of the reservation process, from managing room availability to liaising with guests and travel agents.

What you'll be doing

• Manage the hotel's reservation system, ensuring optimal room availability and pricing
• Handle all incoming reservation enquiries and bookings, providing exceptional customer service
• Coordinate with the front desk, housekeeping, and other departments to ensure smooth check-in and check-out processes
• Monitor and analyse reservation data to identify trends and optimise operations
• Liaise with travel agents and other third-party booking platforms to drive occupancy
• Supervise and train the reservation team, fostering a positive and productive work environment
• Implement and maintain reservation-related policies and procedures
• Contribute to the development and execution of the hotel's overall revenue management strategy

What we're looking for

• Minimum 3 years of experience in a reservation management or front office role within the hospitality industry
• Strong understanding of hotel reservation systems and revenue management practices
• Excellent communication and interpersonal skills, with the ability to build relationships with guests and travel partners
• Proficient in Microsoft Office suite, with the ability to analyse data and generate reports
• A customer-centric approach and the ability to handle high-pressure situations with composure
• Strong leadership and team management skills, with the ability to coach and mentor others
• Fluency in English, with proficiency in other languages an advantage

What we offer

At City Garden Grand Hotel, we are committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage
- Generous annual leave allowance
- Opportunities for career development and training
- Discounts on hotel stays and dining
- A dynamic and collaborative work culture

About us

City Garden Grand Hotel is a renowned luxury hotel located in the heart of Makati City, Metro Manila. With a commitment to excellence and a passion for hospitality, we strive to deliver an exceptional experience to every guest who walks through our doors. Join our team and be a part of our continued success and growth.

Apply now for this exciting Reservation Manager opportunity at City Garden Grand Hotel.