Representative I Technical Support

Job Description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Representative I, Technical Support, you will have the opportunity to exhibit your customer service skills and build a positive relationship with our customers by providing pre- and post-sales support to our end users and channel partners.

In this capacity, you will ensure and maintain a high level of customer service by accurately processing purchase orders and handling inquiries through phone and email. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• To provide customers with information regarding products.
• To educate, promote, or sell products to customers to help meet their needs; suggest support literature, videos, and other marketing tools according to the company’s established programs and marketing initiatives.
• To process orders received by telephone, fax, and email.
• To assist customers in tracking shipments and determining their status.
• To process and authorize returns.
• To partner with customers to diagnose and troubleshoot technical problems.
• To effectively identify and evaluate alternative solutions to customer concerns before making decisions in a timely manner.
  
  

Who You Are:

• You have the agility, flexibility, and strong drive for results, and you exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving, and you can respond quickly to changing support demands. You can proficiently communicate ideas, tackle challenging calls, collaborate, and efficiently work with people at any level, excelling in a team environment.
  
  

For This Role, You Will Need:

• Excellent English communication skills, both written and verbal.
• Proven experience in using personal computers and Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint.
• College undergraduates with relevant work experience and fresh graduates with excellent English communication skills are welcome to apply.
  
  

Preferred Qualifications That Set You Apart:

• Experience in customer service is a plus.
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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