Reporting Analyst
TTEC
Date: 3 weeks ago
City: Bacolod City
Contract type: Full time
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Reporting Analyst working onsite in Bacolod City, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC
What You Will Be Doing
Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.
You'll report to the Manager, Reporting & Analytics. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(Onsite)
Primary Location
PH-Western Visayas-Bacolod
What You Will Be Doing
Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.
You'll report to the Manager, Reporting & Analytics. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
- Managing multiple complex business projects
- Developing new reports both proactively and in response to client request to improve operational efficiencies
- Maintaining database records and performing routine audits of data validating proper site, client, and project relationships
- Providing insights and analytics to help operations in improving processes, productivity, and efficiency KPIs
- Providing ad-hoc reporting support to client / operations
- Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools
- Minimum of 2yrs experience in Analytics
- Must have knowledge with the PowerBI tool/Microsoft Fabric.
- Knowledge with SQL, Python, Tableau, or other advance reporting tool is a plus.
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(Onsite)
Primary Location
PH-Western Visayas-Bacolod
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