Reporting Analyst
Alorica
Date: 2 hours ago
City: Pasay
Contract type: Full time
- Work collaboratively with the leadership team to understand goals and objectives related to the user experience needs as well as opportunities for process improvement and efficiencies.
- Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information.
- Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
- Provides daily, weekly, and monthly reports to appropriate channels and recipients.
- Integrates data generated internally and from external clients to create reports based on the needs of the business.
- Collects and consolidates data for business use using Excel spreadsheets and other available reporting technologies.
- Provides immediate feedback or updates to the management team as to the organization’s performance.
- Audits reports and uses available resources to confirm accuracy.
- Identifies and resolves reporting issues proactively and immediately informs the direct supervisor and stakeholders for any hot issues.
- Completes other duties and projects as required.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
- Bachelor’s degree or equivalent relevant work experience.
- Prior customer service experience in a contact center environment required.
- Excellent writing, communication, presentation, problem solving, computer (Microsoft Office suite), strategic thinking, and interpersonal skills.
- Knowledgeable in MS Office Suite (WORD, POWERPOINT, EXCEL, SHAREPOINT). Knowledge in MS Microsoft SQL, Access and PowerBI environment would be an advantage.
- Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work.
- Must possess strong interpersonal and communication skills to work effectively with management and clients.
- Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
- Must have the aptitude and desire to learn new competencies and skills.
- Ability to work individually on a project or in a team environment with technical and non-technical colleagues.
- Ability to independently, resourcefully, and creatively research and implement new reporting solutions.
- Creative, responsive, and adaptive in a dynamic environment.
- Must be available to work flexible hours to support hours of operation.
- Hybrid (Onsite as needed/temp WAH set up).
- Bachelor’s degree or equivalent experience.
- 1-4 years of experience in reporting-related field.
- 2 years call center experience.
- Knowledgeable in MS Office Suite (WORD, POWERPOINT, EXCEL, SHAREPOINT).
- Knowledge in MS Microsoft SQL, Access and PowerBI environment.
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