Rep II, Customer Service Representative - Voice
Cardinal Health
Date: 8 hours ago
City: Taguig
Contract type: Full time
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
Responsibilities
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
Responsibilities
- Serves patients over the phone with either New or Existing customers for diabetes testing supplies and related products.
- Manages and maintains moderate call volume per day, combined inbound and outbound calls.
- Provides excellent customer service while obtaining patient demographics and other necessary details needed for helping the patient fulfill their order
- Determines patients’ needs and offers products and services as applicable.
- Ensures accurate and appropriate protocol is followed with each call (e.g. following script, obtaining patient demographics and insurance information).
- Demonstrates confidence and clarity with each call, to close sales and maximize upsells. Meets daily and weekly performance goals.
- Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
- Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
- Maintains accurate and detailed notes in the company system.
- Adapts quickly to frequent process changes and improvements
- Is reliable, engaged, and provides feedback to improve processes and policies.
- Attends all department, team, and weekly company meetings as required.
- Appropriately routes incoming calls when necessary.
- Meets patient service quality standards.
- Embraces and exemplifies the Cardinal Health values: Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others
- 1 year voice experience
- SHS Grad or completed at least 2 yrs. in college
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Product Livestreamer
Techdynamics OPC,
Taguig
9 hours ago
Conduct engaging live streams showcasing various tech products.Demonstrate product features and benefits to viewers.Interact with customers in real-time, answering questions and providing product information.Contribute to the development of livestream content and strategies.Proven experience in livestreaming, content creation, or social media engagement.Excellent verbal communication skills with an engaging on-camera presence.Comfortable using streaming equipment and software.Ability to work flexible hours, including evenings...
Accounts Receivable Coordinator
Canon Business Services ANZ,
Taguig
11 hours ago
About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and...
Logistics & Government Compliance Liaison
Malaya Tech Consulting, Inc.,
Taguig
6 days ago
As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.Malaya Tech is seeking a dependable and organized Logistics & Government Compliance Liaison to...
