Remote Field Engineer (Philippines)

About Us:

Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.

Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.

We are seeking a Remote Field Engineer to join our delivery department.

In this role, you will play a critical role in supporting the installation and maintenance of our AI-driven ordering system. You will remotely guide on-site technicians through the installation process, troubleshoot hardware/software issues, and ensure seamless deployment at restaurant locations.

This is a contractor position requiring technical expertise in hardware, software, and network troubleshooting. Your role will be pivotal in ensuring smooth system operations and delivering high-quality support to our partners and customers.

Key Responsibilities:

• Remote Installation Support: Guide on-site technicians through the AI system installation process, ensuring a successful setup.
• Troubleshooting & Issue Resolution: Diagnose and resolve technical issues related to hardware, network connectivity, and software performance.
• Customer & Partner Communication: Clearly explain technical solutions to non-technical users while maintaining a positive customer experience.
• Incident Management: Document and track issues using a ticketing system, escalating complex problems as needed.
• Collaboration: Work closely with internal teams to improve installation processes and system performance.
  
  

Qualifications:

• Technical Expertise: Familiarity with hardware, software, and troubleshooting. This role requires candidates who can handle technical tasks beyond basic help, such as adjusting laptop brightness or taking screenshots.
• A proven track record of effectively handling calls and engaging with a variety of business stakeholders.
• Excellent Communication Skills: Proficient in English with an easy-to-understand accent, confidence in speaking, and smooth communication skills.
• Ability to stay calm under pressure and effectively handle time-sensitive issues.
• Availability to work EST business hours to support customers across different time zones.
• Ability to work long shifts when needed, with the understanding that Field Engineers (FEs) may need to stay late until the job is done.
• Technical Equipment: Dedicated work PC with a fast and stable internet connection, sufficient RAM, and adequate memory.
• Organizational Skills: Well-organized and detail-oriented approach to work.
• Full-Time Commitment: Willingness to dedicate full time to the role, with the opportunity for growth and development within the company.
  
  

Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.