Remote Desktop Support (Bomgar)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide technical support for BeyondTrust's remote desktop product, ensuring seamless integration and functionality within the client's SaaS environment
• Troubleshoot and resolve issues related to remote desktop access, connectivity, and performance
• Collaborate with cross-functional teams to implement and maintain secure remote desktop solutions
• Conduct regular system audits and performance assessments to identify and address potential vulnerabilities
• Assist in the deployment and configuration of remote desktop software and related components
• Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides
• Stay current with industry best practices and emerging technologies to continuously improve support processes
• Provide training and guidance to end-users and internal teams on remote desktop functionalities and best practices

• Participate in On-Call support rotations to ensure 24/7 availability for critical issues

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

• Undergraduate degree or equivalent experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.