Relationship Manager
National Bookkeeping & Management Systems, Inc.
Date: 2 weeks ago
City: Davao
Contract type: Full time
Client Management And Support
- Act as the primary point of contact for clients, addressing their queries, concerns, and issues related to payment processing services.
- Ensure clients are satisfied with the services provided and work proactively to resolve any problems they may encounter.
- Assist new clients with the onboarding process, ensuring a smooth transition and integration of payment processing solutions.
- Develop and maintain strong relationships with clients, understanding their business needs and goals.
- Stay informed about industry trends, regulatory changes, and competitive offerings in the payment processing space.
- Provide clients with insights and recommendations based on industry knowledge and trends.
- Address and resolve any technical or operational issues that clients may encounter with the payment processing systems.
- Coordinate with internal teams, such as technical support or product development, to ensure timely resolution of client issues.
- Maintain accurate and up-to-date records of client interactions, issues, and resolutions.
- Provide regular reports to management on client satisfaction, account status, and any significant developments.
- Ensure that clients adhere to compliance requirements and industry regulations.
- Monitor and manage any potential risks associated with client accounts.
- Share client feedback with relevant teams to help improve products and services.
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