Relationship Manager 1

RELATIONSHIP MANAGER 1

QUEZON CITY, PH (REMOTE)

JOB ID: 23223

At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.

We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.

We are looking for a Relationship Manager 1 who will help identify cases where customer sentiment and experience is at risk. The RM is customer-centric and has a high EQ to help our internal support teams better interact with our customers to gain further trust and resolve issues quickly. This role will represent our customer's mindset to our internal support teams and offer guidance/advise on how to improve customer experience. We are looking for an experienced and mature, support professional with great interpersonal and organizational skills, a sense of urgency, and who is passionate about the customer experience.

What You Get To Do

• Supports design, implementation, and testing.
• Performs cost/benefit/risk analysis.
• Assists in ensuring that the methodology is compliant with information technology guidelines.
• Works with Program Manager to identify tasks and scheduling.
• May work closely with or delegate assignments to other members of immediate workgroup.
  
  

WHAT YOU BRING

Must Have Skills/Education for Position

• 3 to 5 years of relevant work experience in providing Azure support, or an equivalent combination of education and experience.
• Strong understanding of software architectures, Microsoft products, software lifecycle methodology, and information systems development required.
• Sound problem resolution, judgment, and decision-making skills required.
• Must be able to communicate effectively.
• Strong technical design and process analysis skills may be required.
• Strong business-related background preferred.
• Bachelor’s degree in computer science, Information Technology, or related field required.
  
  

More About Wimmer Solutions

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time-off and Holidays
• HMO
• SSS, Pag-Ibig, PhilHealth
• 13th Month Pay
• Charitable Donation Match
• Referral Reward Program
  
  

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit http://wimmersolutions.com/careers and talk to a recruiter today.