Reinsurance Credit Control Operations Specialist

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is a brand of Marsh Philippines. Guy Carpenter is actively seeking qualified candidates for this role in Manila, through a new Guy Carpenter business division to be established within Marsh Philippines.

Reinsurance Credit Control Operations Specialist (Fiduciary)

We Will Rely On You To

• Drive issuing of statements, collection of receivable and payment of payable balances to secure the collection of outstanding fiduciary balances.
• Drive personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) for accounts with advanced complexity to facilitate reporting from the Client Support Services (CSS) Dashboard and other system tools.
• Manage assigned portfolio of Market/Client accounts to ensure all deadlines are met and time bound activities are addressed within defined parameters including (but not limited to) cash allocation, collections of brokerage and billings and resolution of fiduciary exposures. Assignments include accounts with high level of complexity.
• Drive regular dialogue with Market/Client contacts in order to provide resolution to highly complex issues related to payment and collection.
• Analyze detailed information on collection/remittance process in order to manage Request for Proposal (RFP) and sales opportunities.
• Lead gathering of inputs for evolution of the operational model at highly complex levels of the organization to drive new process improvement ideas leveraging technology solutions.
• Lead and maintain strategic relationships with Brokers, Clients and Markets in order to understand issues, resolve problems and queries and review working practices and to grow the business.
• Lead strategic team meetings and activities in order to lead sharing of opinions, ideas, knowledge and solutions and drives opportunities for team learning.
  
  

What You Need To Have

• Prior experience of working in credit control and/or fiduciary within the Reinsurance sector.
• Strong communication and negotiation skills, both written and verbal.
• Ability to engage, influence and negotiate with clients, market contacts and colleagues in a professional manner.
• Successful management of workload; with an ability to manage expectations of all clients and stakeholders.
• Strong creative problem-solving and analytical skills.
• Ability to work independently as well as within a team.
• Proficient in Microsoft Office.
• Ability to work daytime in alignment with Asia time zones as this role covers Asia portfolio.
  
  

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.