Region Talent Planning and Operations

Role Overview:

Talent Planning & Operations are part of the Market Unit and provide an insights-led approach to analyze, forecast, and manage talent flow to meet changing business dynamics. People in these roles enable the business to make effective supply/demand balancing and affordable talent planning decisions by interpreting inter-connecting talent metrics.

In this role, you will require a strong connection to our Regional HR Leadership, and Regional Practice leadership teams as you will be closely coordinating with these stakeholders to shape a regional view with respect to resource planning and supply-demand balancing.

Workforce Process Coordination:

Coordinate with Practice/HRBP Leads on a routine basis to develop and manage workforce plans that are cost-effective, feasible, and aligned with business objectives.

This role will be expected to become a subject matter expert with respect to the Workforce Planning system of record and related tools/reporting.

Provide recommendations to Regional HRBP/HR Leads regarding headcount and supply / demand challenges based on business performance.

Coordinate the forecast for key supply / demand metrics (i.e. chargeability/market utilization) to support decision-making for short term needs and identify opportunities to optimize chargeability (i.e., Chargeability Outlook).

Partner with Area Workforce Planning & Execution Lead/HR Service Delivery Lead, Services HR Partner Lead, and the business to produce insights on future workforce size and pyramid mix.

Support adoption and enablement of all Workforce Planning systems and supporting tools/reporting for HR stakeholders in close coordination with the Area WP&E Leads.

Workforce Insights:

Examine, assess results, and analyze data to offer insights and data-driven recommendations for supply/demand-related processes and chargeability management. Provide this insight to Regional Leads (including chargeability modeling), encompassing General Managers (GMs), Operations, HR Leads, and the diverse business units (Practice, Solution Area, Practices).

Leverage WFP-related reporting and other applicable enterprise reporting to assess talent metrics to draw data-driven inferences in collaboration and consultation with HR Leads, Talent Acquisition, and Practice Leads.

Proactively anticipate and address skills shortages, excess capacity, and supply / demand imbalances before there is a negative impact to the business.

Engagement and collaboration:

Provide a centralized view and insights to the Regional HR Lead regarding the impacts on business performance around chargeability across various measures such as training, hiring, and more.

Liaise with HRBP leads to ensure the appropriate suppliers are on board that fit for our capability needs.

Liaise with global planning teams, HR, Business Operations, and Finance on overall timelines, process and direction.

Skills and Qualifications:

Bachelor's degree or equivalent combination of education and experience.

At least 8-12 years of experience in Workforce Planning/Scheduling or Supply/Demand management

Must have at least 5 years of leadership experience

Experience as a Business Analyst, Data Analyst or Delivery Management role would be considered favorably.

Experience in Workforce Planning or Scheduling or Supply/Demand management

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Effective interpersonal skills – i.e., ability to communicate information to various stakeholders across the business

Collaborate effectively in a highly matrixed company to deliver results regionally

Strong ability to provide insights to regional leadership

Excellent data management and analysis skills

Experience in program/project management and/or consulting