Referral Operations Associate

Our Mission: Hospital-Quality Care, Everywhere.

The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our Values: The Principles That Guide Us

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

• We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.
• We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.
• We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.
• We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.
  
  

What You'll Achieve: A Glimpse into Your Contributions

We’re looking for a detail-oriented and proactive Referral Operations Associate to help manage our patient referral process. You’ll work closely with our U.S.-based team to ensure that every patient referral is handled quickly, accurately, and professionally.

Within your first year, you will:

• Review medical documentation from clinics to ensure all required information is complete and meets our internal standards.
• Contact medical suppliers by phone to confirm they can service specific referrals.
• Send referrals via fax or email to the appropriate medical suppliers.
• Follow up regularly with suppliers to confirm receipt, processing, and delivery of referred orders.
• Identify and escalate issues with referrals or supplier performance to team leadership.
• Support team growth by helping train and onboard new referral team members.
  
  

What You'll Bring: The Skills and Experience You’ll Leverage

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

Core Skills & Experience:

• At least 1-2 years work experience in a Customer Service or healthcare Care Coordination role
• Great verbal and communication skills
• Excellent written communication skills
• High level of organization and attention to detail
• Great cross-team collaboration skills
• Comfortable making calls to U.S. businesses
• Experience in healthcare operations, medical billing, or DME (preferred but not required)
  
  

Please note this is a remote (non-US) contractor position.

Our Pledge for an Equitable Future

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at [email protected].