Recruitment Director (BPO)

The Recruitment Director is responsible for the overall service delivery of all talent acquisition functions by collaborating with operations, strategically planning and allocating resources as well as executing agreed action plans in order to meet growth and attrition requirements. The incumbent will also act as primary liaison and point of contact between the business and the Recruitment Department.

The Recruitment Director is also responsible in ensuring we hire and retain candidates that are capable of delivering excellent customer service. The Recruitment Director will also partner and collaborate with other support teams, such as Business Partner, Compensation & Benefits, Payroll, Legal, and Employee Relations in harmonizing processes and strategies for the organization.

Specific Duties & Responsibilities

• Oversee a team of Managers, Supervisors, Sr. Recruiters and Recruiters to make sure that processes are carried out effectively and efficiently
• Ensure that the all direct reports receive constant training in order for them to be successful in their roles
• Ensure that the team adheres to all the policies and procedures of the company
• Ensure alignment with the client’s objectives by organizing catch up sessions to ensure that the team is apprised of all the changes and updates in the hiring plan
• Partner with all other stakeholders and ensure the team’s awareness and compliance to other support groups policies and procedures
• Respond to all queries related to the hiring process and policies
• Continuously learn ways to improve recruitment process in order to better address the needs of the organization
• Ensure that the team is equipped with all the tools necessary to execute company strategies and objectives
• Understand the role and contribution of other functional groups and how Recruitment impacts and is impacted by other functions

Skills Requirement

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. Preferably with experience in multinational company in a multi-cultural setting
• Ability to collaborate, negotiate and manage client expectation
• Working knowledge of the principles and practices of industries relevant to the client supported and Transcom’s growth goals. Regularly applies principles, theories and concepts, and has the ability to determine a course of action based on these guidelines or operational requirement
• Strong leadership, consulting and organizational commitment
• Proven ability to work successfully in a team environment and handle pressure
• Computer literate with basic knowledge of financial planning and analysis, forecasting using spreadsheet, and with advanced knowledge of Office tools
• Highly organized and detail oriented
• High level of maturity and sense of responsibility
• Highly analytical and must be results-oriented with a strong foundation of integrity
• Has a university degree and/or proven competencies in HR management, Recruitment and Sourcing

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!