Recruitment and Employee Experience Specialist
MicroSourcing
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Discover your 100% YOU with MircoSourcing
Position: Recruitment and Employee Experience Specialist
Location: Harton Corporate Center, Baclaran, Paranaque
Work setup & shift: Day Shift / Work From Home
You'll Have
The Recruitment and Employee Experience Specialist is responsible for forecasting workforce requirements, designing recruitment strategies, and ensuring that Sensible Care has the right mix of qualified and unqualified home care workers and healthcare professionals to meet its growing needs.
The role encompasses end-to-end recruitment, onboarding, compliance monitoring, and care workforce performance management. It includes ensuring that all workers meet compliance standards, receive fair and lawful treatment under Australian employment legislation, and are supported through retention and development initiatives.
This position works closely with the Rostering Team to act on feedback about care worker performance. For larger or higher-risk issues, the Recruitment and Employee Experience Specialist escalates to the Operations Manager, ensuring risks are managed in line with organisational policies, Fair Work and WorkSafe legislation, and aged care workforce compliance frameworks.
Core Responsibilities
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Recruitment and Employee Experience Specialist
Location: Harton Corporate Center, Baclaran, Paranaque
Work setup & shift: Day Shift / Work From Home
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
The Recruitment and Employee Experience Specialist is responsible for forecasting workforce requirements, designing recruitment strategies, and ensuring that Sensible Care has the right mix of qualified and unqualified home care workers and healthcare professionals to meet its growing needs.
The role encompasses end-to-end recruitment, onboarding, compliance monitoring, and care workforce performance management. It includes ensuring that all workers meet compliance standards, receive fair and lawful treatment under Australian employment legislation, and are supported through retention and development initiatives.
This position works closely with the Rostering Team to act on feedback about care worker performance. For larger or higher-risk issues, the Recruitment and Employee Experience Specialist escalates to the Operations Manager, ensuring risks are managed in line with organisational policies, Fair Work and WorkSafe legislation, and aged care workforce compliance frameworks.
Core Responsibilities
- Forecast and report on workforce needs considering expansion strategy, utilisation, rostering feedback, and client pipeline.
- Develop and execute recruitment strategies, utilising diverse sourcing tools and methods.
- Screen candidates, conduct interviews and reference checks, and negotiate employment terms.
- Oversee onboarding and ensure completion of compliance documentation, maintaining accurate records across care management and payroll systems (e.g., Employment Hero).
- Ensure compliance with all aged care industry workforce standards, as well as Australian Fair Work and WorkSafe legislation.
- Partner with scheduling/rostering and care management teams to align workforce supply with service demand.
- Conduct regular performance appraisals for care workers, providing structured feedback, setting goals, and supporting professional development.
- Provide coaching, counselling, and where required disciplinary action, in consultation with the Rostering Team Leader and Operations Manager for higher-level risks.
- Schedule regular workforce communication sessions to address identified issues, trends, or ongoing concerns, with a focus on education and continuous improvement.
- Address and resolve client or referral source concerns regarding staff performance, ensuring risks are documented and escalated appropriately.
- Document all candidate, staff, and client correspondence in the system database.
- Monitor recruitment and retention KPIs (e.g., time-to-hire, retention rates, workforce utilisation) and prepare regular workforce reports for Operations.
- Ensure all staff align with Sensible Care's values and commitment to ethical, client-centred care.
- Build and maintain industry networks to support workforce growth and referrals.
- Take on-call shifts as scheduled and undertake other duties as required.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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