Real Time Analyst

Job description:

Job Description

Role Purpose

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

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Responsibilities:

• Maintaining a strong proficiency in Microsoft Office, with a particular focus on Excel, to generate comprehensive reports.
• Demonstrating a solid understanding of real-time analytics, specifically in the context of call center reporting and performance metrics.
• Exhibiting effective interpersonal and people management skills, coupled with a proactive approach to problem-solving.
• Employing critical analytical skills for creating MIS reports, ensuring data accuracy, and delivering clear reporting to both internal teams and external clients.
• Using managerial judgment to mentor team members, thereby enhancing their growth and development.
• Leveraging knowledge of voice reporting systems relevant to the BPO industry to enhance reporting practices.
• Delivering high-quality, reliable data to support management decisions and providing stakeholders with accurate updates and statistical analyses.

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Qualifications

1. Completion of at least the 2nd year of college or possession of a Bachelor’s Degree in a relevant field.
2. A minimum of 2 years of experience as a real-time analyst in a similar environment.
3. Familiarity with industry-standard tools such as Verint, IEX, and Genesys is preferred.
4. Demonstrated expertise with Microsoft Excel as a primary analytical tool.

͏ ͏Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.