Real Time Analyst

About Us

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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As a Real Time Analyst in our Workforce Optimisation Team, you’ll play a key role in the design, development, implementation and monitoring of the workforce plan and supporting the business for effective deployment of resources across projects, accounts or operational areas today and to assess future capacity requirements. They enable managers to ensure existing headcount is optimised, that capability aligns to the current and future organisational requirements and that adequate capacity exists to meet the required level of service.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines

Role Type: Permanent, Fulltime.

Shift Schedule: Dayshift schedules, must be open to adjust if needed

What will your day look like?

As a Real Time Analyst, you will be accountable for:

• Managing real-time adherence and making intraday adjustments to optimize coverage and service levels.
• Provide real-time direction and advice to stakeholders
• Coordinate response to events and outages
• Make recommendations for people performance optimisation
• Contribute to managing the Event Plan for an optimised end-to-end customer experience
• Undertake productivity and project implementation analysis as required
  
  
  

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

‘Must Have’ Knowledge, Skills And Experiences

The key ‘must have’ knowledge, skills, experiences (KSE) the role requires are:

• Excellent communication and influencing skills
• Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines.
• High Level of numeracy and attention to detail.
• Growth mindset
• Ability to work both independently and collaboratively within a team environment
  
  
  

‘Good To Have’ Knowledge, Skills And Experiences

The key ‘good to have’ knowledge, skills, experiences (KSE) the role requires are:

• Experience in workforce planning.
• Demonstrated experience in continuous improvement
• Competency of Excel.
  
  
  

Qualifications

• Tertiary qualifications in an appropriate discipline (desired)
  
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Manila GCC)

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 98092.

Job Posting End Date

, 11.59pm, (Melbourne Australia)