Real Time Analyst

Asurion


Date: 3 weeks ago
City: Mabalacat City
Contract type: Full time
The Real Time Analyst is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right time are at their workstations to answer an accurately forecasted volume of incoming calls at the desired service level.

  • 1 to 3 years of experience as a Real Time Analyst in the Call Center industry.
  • Experience with Aspect is preferred.
  • Fluent in spoken and written English
  • Core and Leadership.
    • Planning and organizing the work of others
    • Managing through change
    • Customer champion
    • Driving performance execution and results
    • Problem-solving and decision making
    • Supporting collaboration
    • Displaying leadership courage
    • Intellectual horsepower and learning agility
    • Display credibility and influence
  • Functional.
    • Ability to interact in a professional manner with teammates, leaders and others
    • Excellent human relations, communications and team skills
    • Proficient, analytical, decisive
    • Excellent troubleshooting skills
    • Focused and able to work independently
    • Must be able to be stationary at the computer for extended periods of time
    • Maintain a high level of attendance and punctuality in accordance with Asurion’s attendance policy
  • Technical knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

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