Real Estate SaaS Customer Support Specialist
Systato
Date: 16 hours ago
City: Remote
Contract type: Full time
Remote
Job Overview: We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.
Responsibilities
Responsibilities
- Handle inbound/outbound calls, including escalations and troubleshooting
- Manage dashboard setup in a test environment, providing feedback to the development team
- Conduct quality assurance tasks during downtime for continuous product improvement
- Follow escalation protocols, alerting the designated manager for critical issues
- Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises
- Real estate background with strong communication skills
- Experience with technical troubleshooting in a SaaS environment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Experience Specialist (REMOTE)
Gordian Staffing,
Remote
3 hours ago
For our community currently living in #MetroManila. We are looking for new people interested in joining the Gordian Staffing Family and developing their careers!Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations,...
Graphic Designer
Fresh Prints,
Remote
16 hours ago
Bring Your Creativity to Piermont Brands – We're Hiring a Graphic DesignerAbout FrontierAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we've never lost a client.About The Client (Piermont Brands)We are seeking a talented and versatile Graphic Designer to join our dynamic team...
Vice President of Data
Funded.club,
Remote
1 day ago
About Company Our client is a fast-growing startup that has developed a web-based machine learning platform that is revolutionizing customer intelligence to enable businesses to make better decisions and scale faster. Using multi-modal metrics, along with customer's data inputs, the company is able to produce actionable insights for businesses in the financial services and HR space, as well as in...