R&D Technical Services Manager
Jollibee Group
Date: 14 hours ago
City: Pasig City
Contract type: Full time
Title: R&D Technical Services Manager
Jollibee Group’s R&D Technical Services Manager is responsible for the following:
Market Research & Product Insights
Jollibee Group’s R&D Technical Services Manager is responsible for the following:
Market Research & Product Insights
- Lead competitive benchmarking and sensory evaluations of best-selling products
- Coordinate consumer research initiatives with R&D and Marketing
- Analyze consumer trends and equity studies to generate actionable insights
- Recommend new ideas and initiatives based on market data
- Lead food safety programs including allergen management and RHACCP development
- Maintain allergen matrices and food safety documentation across platforms
- Coordinate with internal teams and external bodies to ensure regulatory compliance
- Represent R&D in cross-functional food safety meetings and initiatives
- Oversee R&D kitchen operations, cleanliness, and equipment maintenance
- Manage food and non-food inventory, ensuring availability for testing and evaluation
- Develop inventory tracking programs and ensure accurate documentation
- Supervise lab aides and coordinate with third-party agencies for performance management
- Conduct inspections of raw materials and finished products
- Develop HACCP plans and troubleshoot product quality issues
- Design post-launch monitoring activities and recommend solutions for standard execution
- Promote and improve documented quality systems and procedures
- Safeguard confidential documents and manage access rights
- Conduct database assessments and ensure kitchen systems are in place
- Monitor inventory performance and ensure policy adherence
- Align with PH Region R&D on lab methods and sensory evaluation standards
- Organize product cut-out analyses and guide urgent sensory projects
- Ensure optimal lab equipment performance through regular calibration
- Handle confidential R&D documents and maintain document databases
- Lead document audits and ensure compliance with internal and external standards
- Upload and manage BOMs and item codes in SAP and Syniti Knowledge Platform (SKP)
- Collaborate with Finance on cost roll-ups and represent R&D in system-related concerns
- Manage workload distribution and recommend developmental programs
- Coordinate closely with team members and third-party agencies
- Support business and quality objectives through effective team leadership
- Must have Bachelor’s Degree in Food Technology or related fields.
- Must have at least 5 years of experience in food service or manufacturing, with 3+ years in a supervisory role.
- Strong knowledge of food science, sensory evaluation, and food analysis
- Experience in product development and technical services
- Excellent leadership, planning, and organizational skills
- Willing to be assigned in Ortigas, Pasig City (hybrid working set-up)
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