RCX Support and Leadership Workforce Management 2024
Concentrix
Date: 1 week ago
City: Pasig City
Contract type: Full time
Job Title:
RCX Support and Leadership Workforce Management 2024
Job Description
In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Make that bold move today! Join Concentrix
In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Make that bold move today! Join Concentrix
What You Need
PHL Quezon City - UP Tech 1
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1448379
RCX Support and Leadership Workforce Management 2024
Job Description
In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Make that bold move today! Join Concentrix
In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Make that bold move today! Join Concentrix
What You Need
- College graduate/College level
- Can work Onsite
- Willing to work in GY or Shifting Schedules
- Must have an experience handling customer service or sales programs etc
- Strong analytical, problem solving and general troubleshooting skills
- Ability to communicate technical issues in non-technical terms
- Able provide customer and technical support to customers through inbound phone, chat and email requests
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development and performance management
- Provide written performance appraisals
- Act when necessary as a problem solving escalation point
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
- Identify and oversees program/problem resolution
- Maximize potential of subordinates through coaching, development and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
PHL Quezon City - UP Tech 1
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1448379
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Payroll Specialist (US Payroll)
Jollibee Group,
Pasig City
4 days ago
Title: Payroll Specialist (US Payroll)The Payroll Specialist (US) will play a crucial role in ensuring accurate and timely processing of payroll for all North American employees. This position will collaborate closely with HR, Finance, and other departments to handle payroll-related inquiries and maintain compliance with federal, state, and local regulations.Responsibilities Process Bi-weekly, semi-monthly, and/or monthly payroll for North American employees...
Advertising Specialist 2 (with Amazon Experience)
Omni Channel Solutions,
Pasig City
6 days ago
As an Advertising Specialist 2 with Omni Channel Solutions for Channel Bakers, you will be responsible for setting up, optimizing and reporting on advertising campaigns. The position is primarily focused on search and programmatic advertising within the Amazon platform.You are analytical and have a numbers-driven mindset. You are able to multitask and have a proven track record and adherence when...
Remote Freelance Customer Service Representative - Philippines - $3-$4 per hour - WEEKLY PAY
Omni Interactions,
Pasig City
1 week ago
Job OverviewJoin Omni as a Freelance Customer Service Representative and embrace the opportunity to work remotely from the comfort of your home. In this role, you will have the autonomy to select your own working hours, aligning your schedule with the demands of our esteemed clients, which includes prominent Fortune 500 companies.Key ResponsibilitiesDeliver exceptional customer service to a diverse clientele...
