RCI: Finance Associate (Collection)

The Collections Associate is tasked with the initiation of communication with customers possessing outstanding debts, implementation of robust collection strategies, and meticulous adherence to established policies and procedures. This role necessitates collaborative efforts with team members to meet predefined targets, resolution of customer issues, and cultivation of enduring success for individual accounts

Duties And Responsibilities

Debt Collection:

• Engage customers via phone calls, emails, and written correspondence to address overdue debts.
• Pursue delinquent accounts and devise structured repayment plans in line with predetermined targets.
• Collaborate with team members to collectively achieve performance standards and ensure strict compliance with established policies and procedures.
• Customer Relationship Management:
• Address customer issues and complaints with a focus on fostering the sustained success of each account.
• Ensure customer satisfaction and uphold positive relationships throughout the debt collection process.
  
  

Financial Record Management

• Conduct meticulous reconciliation of unused credits and payments to outstanding invoices, effectively reducing the volume of past-due invoices.
• Investigate and resolve variances between accounts receivable records and customer accounts.
  
  

Reporting And Documentation

• Dispatch monthly updated Statements of Account (SOA) to clients.
• Generate and issue Official Receipts and/or Collection Receipts for client payments.
• Collaborate with internal teams to address and rectify reconciliation discrepancies.
  
  

Deadline Management

• Demonstrate adeptness in meeting deadlines with precision and thoroughness within a fast-paced, results-oriented environment.
  
  

Additional Responsibilities

• Execute any additional duties as assigned by direct superiors and managers.
  
  

Background And Qualifications

• Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent
• Preferably with client-handling experience
• At least 1 year of related work experience.
• Good verbal and written communication skills
• Must be computer literate. Preferably with knowledge of Google Sheets.
  
  

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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [email protected], ActiveOne - [email protected], or HDSI - [email protected]

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