Quality Manager

HIRD knows that finding the right talent isn't just about putting someone in a job; it's about building a team to lead your business. It explains why we have been recognized as the top Hiring Firm Of The Year, highlighting our commitment to excellence since 2020.

We connect top companies with qualified candidates across North America, Australia, Asia, and beyond. Our diverse client base spans industries like BPO, IT, Banking & Insurance, Airlines, FMCG and more. Our skilled 250 team members have helped 100+ organizations hire 13000+ candidates in different industries

Because of our personalized tactics and know-how, recruiting and managing employees now becomes very simple for your organization. We offer a comprehensive suite of services including Recruitment Outsourcing( Permanent & Contractual ), Payroll Management, & HR Outsourcing. Our talented team of 250 members has assisted over 100 organizations in hiring 13,000+ candidates across various industries.

We've helped many clients from different industries achieve their goals. Whether you're looking for a great job or top talent, HIRD can make it happen.

The Role

You Will Be Responsible For

• Partnering closely with the business to ensure compliance to quality standards, oversee audit activities and assist in quality management reviews.
• Conducting regular quality assurance audits and following up post-audit to ensure that non-conformities are addressed in a timely manner and corrective and preventive actions are effectively implemented.
• Developing, reviewing and maintaining quality systems and procedures in accordance with best practice and relevant regulations.
• Managing a team of 11-50 people.
  
  

Ideal Profile

Requirements-

• Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs
• Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
• Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders
• Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
• Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels
• Quantify business cases and drive cross-functional partners to change our systems, processes and policies to achieve better outcomes
• Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across Facebook to understand what happened and why Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as Facebook's products and communities change and grow
• Find creative workarounds for quality issues where our tools are the root cause and a technical solution is not imminent.
• As new Content Policies are being developed and prototyped, provide details to local teams around the impact of the policy change on the team's current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
• Deliver just-in-time training to Analysts on new or changing Content Policies as well as "refresher" training on existing Content Policy on an as-needed basis
• Actively re-review decision accuracy audits to ensure consistency and alignment with our community standards and internal policies
• Manage invE rations of escalations of inacurate decisions, to understand the
• root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
  
  

What's on Offer?

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Work in a company with a solid track record of performance