Quality Management Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Purpose:

The position is responsible for timely and accurate reconciliation of Client Service Centers (CSC) daily collections including cash, checks, and credit card payments.

Ensures cash counts are performed to review and account all collections processed by Client Services Centers.

It is also responsible for assessing the produced output versus expected standards or QA of Account Services transactions such as policy change, reinstatement, bank collections, accounts processing, disbursements, reversals, service request form (SRF), address change, contact info change, consolidation, FATCA update, duplicate notices, billing exemptions, cash and PR, anticipated endowment, and RTS.

Job Category:

Customer Service / Operations

Posting End Date:

30/03/2025