Quality Auditing Associate Manager

Accenture in the Philippines


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
JOB DESCRIPTION:


  • Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
  • Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.
  • Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened
  • Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
  • Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
  • Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.


    • JOB QUALIFICATIONS:


  • Must have at least 7 years of BPO QA experience
  • Must have at 5 years' supervisory experience
  • Open to bachelor's degree holder and undergraduates
  • Sales experience is an advantage
  • Strong critical thinking and problem-solving skills


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