Quality Assurance Supervisor

Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Assurance Supervisor for our Transcom Pasig site.

Join our Transcom Family as a Quality Assurance Supervisor!

The Quality Assurance Supervisor will successfully calculate, communicate, and coach efficiency and effectiveness of the Quality Assurance Group. The selected candidate will be charged with the responsibility of ensuring all OPEs are entered , review Avaya reports for Schedule Adherence, and tracking attendance for the Quality Assurance Group. You will be required to identify trends in QAS performance and report the results to the Quality Manager. The Quality Assurance Supervisor will create agendas and keep minutes to all Quality Assurance meetings, act as a point of contact for the QAC and chair scheduled meetings. You will communicate all opportunities and successes to the Quality Assurance Manager as well as new campaign launches and training requirements. You will maintain quality systems network folders and train all newly hired QAS on processes, systems, and applications. In this role, you will report directly to the Quality Assurance Manager.

What we are looking for:

To be successful in this role you must…

- Must have at least 1 year of QA Supervisor experience, preferably in a BPO setup

- An aptitude to handle change in a fast paced dynamic environment

- An ability to take ownership of timelines and do the appropriate follow-ups

- Excellent organizational, interpersonal and communication skills

- Flexible and positive attitude

- Basic to moderate skill with Microsoft Word and PowerPoint.

- Excellent understanding of QA processes, definition documents and scoring guidelines.

- Analytical Skills that will allow the Client QAA to find relationships in data presented.

- Ability to work with and meet or exceed deadlines.

- Must be satisfactory in all metrics.

- Accuracy in all final products delivered and communications

- Attention to detail

- Strong Leadership Skills

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.