Quality Assurance Manager (Travel Account)
TapTalent.ai
Date: 20 hours ago
City: Taguig
Contract type: Full time
We're Hiring: Quality Assurance Manager!
Location: Taguig, Philippines
Work Mode: Work From Office
Role: Quality Assurance Manager (Travel Account)
Location: Taguig, Philippines
Work Mode: Work From Office
Role: Quality Assurance Manager (Travel Account)
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.
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