Quality Assurance Manager | BPO

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.

Location: Cebu

Shift: Night Shift

Set-up: Onsite

Start Date: June / ASAP

Key Responsibilities:

Develop and manage QA policies, procedures, and performance standards

Conduct audits, identify quality issues, and oversee corrective actions.

Collaborate with cross-functional teams to ensure product/service quality.

Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).

Qualification:

3 years of experience as QA Manager

Handled at least a team of 6-8 members