Quality Assurance Lead
TapTalent.ai
Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
We're Hiring: Quality Assurance Lead!
Location: Mandaluyong, Philippines
Work Mode: Work From Office
Role: Quality Assurance Lead
What You'll Do
Lead the QA function for utility activations, ensuring compliance with internal KPIs and client expectations. Monitor daily activations and initiate corrective actions as needed. Collaborate with operations and third-party utility providers to troubleshoot and streamline activation processes. Develop and audit activation workflows, providing feedback to management.
What We’re Looking For
Minimum of 3 years of experience in a Quality Assurance (QA) role; utility services experience is a plus. Proven ability to oversee and improve quality processes for service activations. Strong attention to detail and focus on accurate, timely service delivery. Excellent verbal and written communication skills for effective collaboration. Track record of implementing process improvements and QA best practices.
Location: Mandaluyong, Philippines
Work Mode: Work From Office
Role: Quality Assurance Lead
What You'll Do
Lead the QA function for utility activations, ensuring compliance with internal KPIs and client expectations. Monitor daily activations and initiate corrective actions as needed. Collaborate with operations and third-party utility providers to troubleshoot and streamline activation processes. Develop and audit activation workflows, providing feedback to management.
What We’re Looking For
Minimum of 3 years of experience in a Quality Assurance (QA) role; utility services experience is a plus. Proven ability to oversee and improve quality processes for service activations. Strong attention to detail and focus on accurate, timely service delivery. Excellent verbal and written communication skills for effective collaboration. Track record of implementing process improvements and QA best practices.
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