Quality Assurance Analyst II (Utility & Billing)

Summary

 As a Quality Analyst II, you will help implement and drive various quality-related initiatives (e.g. quality monitoring, quality audit feedback, quality reporting, flagging process opportunities, etc).  You will also be asked to help Operations every now and then when there is a volume surge.  This position will report to the Team Manager, Training and Quality.

Primary Responsibilities

• Daily review of the FAM escalation tracker
• Regular audit of transactions/alerts handled by specialists/consultants
• Regular feedback conducted for audited transactions
• Regular quality reports per function/group
• Monthly update of internal business review file
• Host regular calibration sessions per function/group minimum of once a month
• Estimates for own deliverables.
  
  
  

Required Knowledge/Skills/Abilities

• Extensive experience with core software applications, including web and client/server applications.
• Must be able to work in front end and back end QA environment.
• Proven data analysis, data verification, and problem-solving abilities and be able to work in a fast paced environment.
• Must exhibit a highly organized approach to work.
• Excellent written and oral communication skills.
• Excellent listening, presentation, and interpersonal skills.
• Able to prioritize and execute tasks in a high-pressure environment and be able to work on multiple applications simultaneously.
• Ability to work in a rapidly changing environment.
• Must have knowledge in all QA methodologies, software lifecycles, quality best practices and tools.
• Must be confident with high energy and a great passion for QA.
• Solid understanding of Agile development.
• Professional certification or training, such as Lean Six Sigma preferred.