Quality Assurance Analyst
SAVii
Date: 1 day ago
City: Makati City
Contract type: Full time
Our Company
SAVii was founded in 2017 as SAVii PH, since then, we have been revolutionizing the employee wellness landscape. Our primary goal is to transform lives everyday by offering 360° salary linked wellness services in emerging markets. We currently operate in the Philippines and India.
Through our employee benefits platform, we empower HR leaders with 360 degree salary linked financial wellness services that elevate team members personally and professionally. Fast forward to today, we are now the category leader in our pioneer market of the Philippines. We are always here to transform lives with you. Together, let’s make financial power at work a reality.
Our Culture
SAVii is all about people. We aim to transform lives everyday for our customers and our own team members. We promote a culture of people-centricity, engage deeply with our SAViiers and encourage everyone to bring their whole selves to work. Each member of our team has something unique to contribute, so we naturally embrace your individuality and recognize your unique perspective as an important catalyst of positive change. We are a remote-first organization, we work where we feel happy and productive. Beyond the monetary aspect, we offer a plethora of enabling benefits enhancing your personal and professional life. In SAVii, we Think Fast, and execute faster.
Our Values
Excellence is an Attitude. We are Licensed to Dare so that everyone can Learn and Succeed. Our shared culture of respect and Fast Executions are built on Integrity and knowing we are Stronger Together.
Our Commitment
SAVii is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our SAViiers. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age. We believe that diversity in talent invites more opportunities for innovation that leads us to our goal to Transform Lives Everyday. As part of our commitment to a diverse and inclusive workplace, we strongly encourage individuals from all walks of life to apply.
Duties And Responsibilities
SAVii was founded in 2017 as SAVii PH, since then, we have been revolutionizing the employee wellness landscape. Our primary goal is to transform lives everyday by offering 360° salary linked wellness services in emerging markets. We currently operate in the Philippines and India.
Through our employee benefits platform, we empower HR leaders with 360 degree salary linked financial wellness services that elevate team members personally and professionally. Fast forward to today, we are now the category leader in our pioneer market of the Philippines. We are always here to transform lives with you. Together, let’s make financial power at work a reality.
Our Culture
SAVii is all about people. We aim to transform lives everyday for our customers and our own team members. We promote a culture of people-centricity, engage deeply with our SAViiers and encourage everyone to bring their whole selves to work. Each member of our team has something unique to contribute, so we naturally embrace your individuality and recognize your unique perspective as an important catalyst of positive change. We are a remote-first organization, we work where we feel happy and productive. Beyond the monetary aspect, we offer a plethora of enabling benefits enhancing your personal and professional life. In SAVii, we Think Fast, and execute faster.
Our Values
Excellence is an Attitude. We are Licensed to Dare so that everyone can Learn and Succeed. Our shared culture of respect and Fast Executions are built on Integrity and knowing we are Stronger Together.
Our Commitment
SAVii is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our SAViiers. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age. We believe that diversity in talent invites more opportunities for innovation that leads us to our goal to Transform Lives Everyday. As part of our commitment to a diverse and inclusive workplace, we strongly encourage individuals from all walks of life to apply.
Duties And Responsibilities
- Develop and implement quality control audit plans for the process, emails and calls.
- Responsible for reviews or audit on client interactions across the various contact channels - Voice and Email utilizing the Quality Standard Sheet
- Conduct supplemental audit for New hire staff
- Training FinOps employees on quality standards and procedures
- Support the overall quality assurance workflow such as (not limited to) conducting customer call, back office evaluation and possibly providing feedback directly to Recovery and AR Billing Officer, but generally provide it directly to Supervisors in a meaningful and constructive manner
- Accountable for collecting, coordinating, evaluating, and providing call and back office process/data for Recovery and AR Billing Officers to Supervisors and providing coaching, feedback, and reporting. They must meet weekly and monthly call and back office evaluation metrics. Participate in both internal site and stakeholder calibration sessions,
- Prepare and complete reports in order to meet business requirements
- Thorough understanding of the end to end process of FinOps Processes such as Billing, Recovery and Disbursement, and product knowledge requirements
- Documenting errors, defects in the process and recommendations for Improvement
- QA Analyst support a culture of continuous improvement to meet or exceed Quality and Customer Experience measures. They may attend team meetings as necessary to cover various topics related to handling calls and back office processing
- Prepare and present quality audit reports to FinOps Management
- Keeping abreast of Savii and industry standards and regulations
- Collaborate with FinOps Supervisors, Managers for performance enhancement of least/low performing FinOps employees
- Identify estimate and correct deviations
- 1 year prior auditing and/or quality assurance experience required, preferably in the financial industry
- Well adept with Products, Processes and Policies of the Business function
- Knowledgeable in Quality assessment and evaluation
- Ability to support the team and coach them on how to resolve member issues and responses
- Ability to create accurate and punctual reports
- Excellent written and verbal communication skills
- Effective presentation skills
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