Quality Analyst- PHRN - Start ASAP!
EXL Service Philippines, Inc.
Date: 1 week ago
City: Pasay
Contract type: Full time
Responsibilities:
- Monitor transactions as per targets and guidelines
- Provide coaching and feedback to consultants following audits
- Prepare quality presentations and reports as per requirement
- Collecting and analyzing trends and patterns
- Review and analyze quality results to identify development areas
- Propose action plans based on findings for improvement and assist implementation in collaboration with Operations
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