Quality Analyst
GlowTouch Technologies
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Location: GLAS - Pasig City
Job Description:
We are seeking a detail-oriented and experienced Quality Analyst for ALTICE RETENTION to join our team in Pasig City. The Quality Analyst will be responsible for monitoring and evaluating the quality of our products and services to ensure they meet the company's standards and customer expectations. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for continuous improvement.
Responsibilities:
Job Description:
We are seeking a detail-oriented and experienced Quality Analyst for ALTICE RETENTION to join our team in Pasig City. The Quality Analyst will be responsible for monitoring and evaluating the quality of our products and services to ensure they meet the company's standards and customer expectations. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for continuous improvement.
Responsibilities:
- Develop and implement quality assurance policies and procedures
- Conduct regular audits and inspections to identify areas for improvement
- Create and maintain quality control documentation and reports
- Collaborate with cross-functional teams to address quality issues and implement corrective actions
- Provide training and support to staff on quality standards and best practices
- Monitor customer feedback and satisfaction levels to drive quality improvements
- Bachelor's degree in a related field
- Proven experience in quality assurance or a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Detail-oriented and organized
- Knowledge of quality management systems and tools
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