Quality Analyst

Virtual Staffing Solutions


Date: 2 weeks ago
City: Tacloban
Contract type: Full time

Description


We are looking for an experienced Quality Assurance Analyst for BPO client interaction, call calibrations, quality reviews, and process implementation


Key Responsibilities


  • Client communication (readouts, reports, reviews).
  • Call monitoring, calibration, and team huddles.
  • Quality review preparation and leadership.
  • QA process development and implementation.

Skills, Knowledge and Expertise


  • BPO experience (1+ year).
  • Client interaction and communication skills.
  • Analytical and problem-solving abilities.
  • QA process knowledge and implementation skills.

Benefits


Perks and Benefits when you join VSS:
  • HMO Day 1
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential

About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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