QC - In-House Contact Center

Trip.com Group


Date: 3 weeks ago
City: Taguig
Contract type: Full time

QC SPECIALIST, PHCC

About Trip.com Group

Trip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.

Trip.com Group, with more than 30,000 employees worldwide, is:

*

China's leading travel services provider

*

Ranked No. 1 among China travel groups in 2015

*

Covering over 50% of the online travel service market share

*

The 2nd largest global online travel services company in terms of market value

*

China's largest domestic travel services company

In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.

As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.

Job Responsibilities:

*

Evaluate Service Advisor performance by monitoring communications with customers and system operations

*

Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems

*

Lead or participate in service quality and workflow improvement initiative

*

Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required

*

Advocate the Trip.com culture both internally and externally

*

Assist with ad hoc projects, as assigned

Job Requirements:

*

Bachelor's degree in Management, Comms, and/or any relevant field

*

At least 3 years quality assurance experience in customer service environment; travel/tourism industry, preferred

*

Excellent written and verbal English communication skills; ability to speak Mandarin is a plus

*

Good computer skills and knowledge of MS Office tools

*

Positive and forward-thinking attitude; diligent and results-orientated

*

Strong customer-oriented mindset; organization and time management skills

Desired Skills and Experience

QC SPECIALIST, PHCC


About Trip.com Group


Trip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.


Trip.com Group, with more than 30,000 employees worldwide, is:

China's leading travel services provider

Ranked No. 1 among China travel groups in 2015

Covering over 50% of the online travel service market share

The 2nd largest global online travel services company in terms of market value

China's largest domestic travel services company

In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate. 



As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.





Job Responsibilities:



Evaluate Service Advisor performance by monitoring communications with customers and system operations

Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems

Lead or participate in service quality and workflow improvement initiative

Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required

Advocate the Trip.com culture both internally and externally

Assist with ad hoc projects, as assigned



Job Requirements:

Bachelor's degree in Management, Comms, and/or any relevant field

At least 3 years quality assurance experience in customer service environment; travel/tourism industry, preferred

Excellent written and verbal English communication skills; ability to speak Mandarin is a plus

Good computer skills and knowledge of MS Office tools

Positive and forward-thinking attitude; diligent and results-orientated

Strong customer-oriented mindset; organization and time management skills

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Fraud & Claims Operations Representative

Wells Fargo, Taguig
13 hours ago
About This RoleWells Fargo is seeking a Fraud & Claims Operations Representative to review account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.We believe in the power of working...

Airline IT Support Analyst

Amadeus, Taguig
1 day ago
Job TitleAirline IT Support AnalystJob TitleAirline IT Support AnalystIn This Job You WillProvide proactive monitoring, and consulting services to preempt problems within Amadeus solutions, gather own evidence, investigate, and create incident records to resolve the problems before the customer is aware.Respond to Amadeus customers’ questions concerning Amadeus Solutions (functionality, application, interactions between different solution components, etc.) to ensure highest customer...

Account Executive Food Ingredients

DKSH, Taguig
1 day ago
Job SummaryClick to add description hereGeneral ResponsibilitiesClick to add description hereFunctional Skills And KnowledgeClick to add description hereEducationClick to add description here