Pure Non voice account - Email Support - Chat Based
Sapient Global Services
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
We are urgently hiring for a Non-Voice Agent at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now!
Responsibilities
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Responsibilities
- Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
- Provide accurate information and solutions related to products, services, or account issues.
- Resolve concerns efficiently while maintaining a courteous and helpful tone.
- Document all interactions and update customer records accurately.
- Coordinate with internal teams to ensure smooth issue resolution.
- Maintain high standards in written communication and meet service quality metrics.
- At least a high school diploma or equivalent; college-level education is a plus
- Strong written English communication skills with excellent grammar and spelling
- Previous experience in chat or email support is preferred but not required
- Customer-focused attitude with strong problem-solving and critical-thinking skills
- Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms)
- Ability to multitask and manage time effectively in a fast-paced environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
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